Terms of Service

Company Information

U-Fab ("U-Fab," "we," "us," or "our") operates the UFabrication platform. References to "U-Fab" or "UFabrication" throughout these Terms refer to the same business.

Business address: Unit 142, 11566 Eburne Way, Richmond, BC, Canada V6V 2G7
Country of registration: Canada (British Columbia)
Contact email: info@u-fab.ca

1. What U-Fab Is

U-Fab is an online marketplace that connects clients with qualified designers, manufacturers, and fabricators. U-Fab provides tools for posting projects, submitting bids, messaging, managing invoices, and processing payments through escrow.

U-Fab does not provide manufacturing, fabrication, or design services itself. U-Fab is not a party to contracts between clients and vendors.

2. Platform Infrastructure

U-Fab operates using third-party infrastructure services, including:

• Application hosting provided by Vercel
• Authentication, database, and file storage provided by Supabase
• Transactional email delivery provided by Resend
• Payment processing provided by Stripe
• Private source code repositories hosted on GitHub with restricted access
• Domain registration managed through GoDaddy

By using U-Fab, you acknowledge that platform operations depend on these third-party service providers.

3. User Types

U-Fab users include:

• Clients: Users who post projects, review bids, and select vendors
• Vendors: Verified Canadian manufacturers and fabricators who submit bids and complete projects
• Admins: U-Fab personnel who manage platform operations
• Guests: Visitors who browse the website without an account

4. Account Registration & Verification

To use U-Fab, you must create an account.

Clients must complete identity verification. Vendors must provide business information and complete a verification process before their account is approved.

You are responsible for keeping your account information accurate and secure.

5. Platform Use

Users may:

• Post projects and upload files
• Send messages
• Submit and receive bids
• Accept or reject bids
• Fund escrow payments and receive payouts
• Manage invoices

Users may not:

• Provide false information
• Misuse files or content
• Harass or abuse others
• Upload illegal content
• Attempt to bypass the platform (e.g. to avoid fees or verification)

6. Payments & Escrow

Payments are processed through Stripe.

U-Fab holds project funds in escrow. Deposit payments may be released to the vendor once paid; remaining balances are released once the client confirms the project has been delivered.

U-Fab charges vendors a commission fee of up to 5% of the project price. This fee may be waived or reduced during promotional periods (currently 0% as part of an early-access launch promotion). Any applicable commission is not refundable.

Vendors and clients are responsible for their own tax obligations. All transactions are conducted in Canadian dollars.

7. Project Completion & Refunds

If a project is not delivered as agreed and sufficient evidence is provided, U-Fab may refund the client. If delivery is confirmed, funds are released to the vendor.

U-Fab encourages users to resolve issues directly with one another wherever possible.

8. Disputes

U-Fab does not provide full dispute resolution services. U-Fab may assist with limited escrow-related decisions but does not guarantee outcomes.

Users accept the normal risks associated with custom manufacturing and fabrication projects.

9. Intellectual Property

• Clients own all uploaded designs and files
• U-Fab receives a limited license to display and process content on the platform
• Vendors may only use files for the approved project
• Vendors may not reuse designs outside the project without the client's consent
• Modified or redesigned work belongs to the client

10. Confidentiality

Vendors may access design files only for the purpose of fulfilling a project, and must not disclose client files or designs outside of the platform without the client's permission.

11. Account Suspension & Termination

U-Fab may suspend or terminate accounts for:

• Harassment
• Misuse of information
• Failure to deliver projects
• Exploitation of other users
• Violation of these Terms

Users may delete their accounts at any time.

12. Ratings & Feedback

U-Fab may allow users to rate each other. Ratings are intended to support transparency and trust on the platform.

13. Limitation of Liability

U-Fab is not responsible for:

• Vendor performance
• Project outcomes
• Indirect or consequential damages
• Loss of profits or business

U-Fab operates solely as a marketplace platform facilitating communication, payments, and project management.

14. No Guarantees

U-Fab does not guarantee:

• Vendor quality
• Project success
• Pricing accuracy
• Delivery timelines

Users participate at their own discretion.

15. Governing Law

These Terms are governed by the laws of British Columbia, Canada.

16. Changes to Terms

U-Fab may update these Terms at any time. Continued use of the platform after changes are posted means you accept the updated Terms.

17. Contact

For questions about these Terms, contact us at info@u-fab.ca.